Refund and Cancellation Policy

1. Overview and Scope

This Refund and Cancellation Policy (the "Policy") describes how billing, cancellation, and refunds work for paid subscriptions to Libertas Link (the "Service"), operated by Libertas Link("we," "our," or "us"). It applies to all subscription plans purchased through the Service and processed by our third-party payment provider, Stripe, Inc. ("Stripe").

The Service is offered as a self-serve, business-to-business product for U.S.-based small businesses. All customer data is stored and processed in the United States, and AI features run on infrastructure operated for us in the U.S. region. The Service is not intended for, and you may not submit, protected health information (PHI) or other regulated records to the Service. This Policy is part of, and incorporated into, our Terms of Use. Capitalized terms not defined here have the meaning given in the Terms of Use. If there is a conflict between this Policy and the Terms of Use, the Terms of Use control.

This Policy is effective as of, and was last updated on, the date shown above.

2. Subscription Billing Cycles and Charges

The Service is sold as a recurring subscription billed in advance on the billing cycle you select at checkout, which is typically monthly or annual. By starting a paid subscription, you authorize Libertas Link, through Stripe, to charge your payment method for the applicable plan fees, plus any applicable taxes.

• Initial charge: The first charge occurs when your paid subscription begins (or, if your plan includes a free trial, when the trial period ends).
• Monthly plans: Charged on the day you started the subscription and on the same day each month thereafter.
• Annual plans: Charged on the day you started the subscription and on the same date each year thereafter.
• Plan changes: Upgrades, downgrades, and added seats may adjust your charges at the next billing cycle or on a pro-rated basis, as shown at the time you make the change.

All fees are stated and charged in U.S. dollars unless otherwise indicated at checkout. You are responsible for keeping your billing information accurate and current.

3. Auto-Renewal and Pre-Renewal Notice

Subscriptions automatically renew at the end of each billing cycle for another cycle of the same length, at the then-current rate, unless you cancel before the renewal date. This continues until you cancel.

Where required by law, including under California's Automatic Renewal Law (Cal. Bus. & Prof. Code §§ 17600 et seq.), we will present the automatic renewal terms clearly before you subscribe, obtain your affirmative consent to those terms, and send a reminder notice in advance of renewal for eligible subscriptions (for example, annual plans). Renewal reminders and billing notices are sent to the email address associated with your account, so please keep it up to date. For the full automatic renewal terms, see our Terms of Use.

You can cancel auto-renewal at any time using the self-serve steps described below.

4. How to Cancel

You may cancel your subscription at any time. Cancellation is self-serve and takes effect at the end of your current paid period.

• Sign in to your account and open Settings → Billing.
• Select Manage subscription to open the secure customer billing portal.
• Choose Cancel subscription and confirm.

After you cancel, your subscription will not renew, and you will not be charged for future billing cycles. You retain access to your paid plan and its features through the end of the period you have already paid for. When that period ends, your access reverts to a free or limited tier (if available) or your account's paid features are deactivated. If you are unable to cancel through the billing portal, contact us using the details in Section 7 and we will assist you.

5. Refund Eligibility and Terms

Except where required by applicable law or expressly stated otherwise in this Policy, all subscription fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features you did not use after a cancellation takes effect.

• Free trials: If your plan includes a free trial, you will not be charged during the trial and may cancel before it ends to avoid any charge. Once the trial converts to a paid subscription and a charge is processed, the standard non-refundable terms apply.
• No automatic pro-ration on cancellation: Canceling stops future renewals but does not, by itself, generate a refund for the remainder of the current period.
• Discretionary exceptions: We may, at our sole discretion, issue a refund or credit in limited circumstances, such as a duplicate charge, a billing error on our side, or an extended Service outage materially affecting your use. These are evaluated case by case and do not waive this Policy for future charges.
• Legal rights: Nothing in this Policy limits any non-waivable refund or cancellation rights you may have under applicable U.S. federal or state law.

Where we approve a refund, it is issued to the original payment method through Stripe. Processing times depend on Stripe and your financial institution.

6. Failed Payments, Dunning, and Suspension

If a scheduled charge fails (for example, due to an expired card, insufficient funds, or a declined transaction), Stripe will attempt to retry the charge over a period of time in accordance with our dunning configuration. During this time, we will notify you at your account email so you can update your payment method.

If we are unable to collect payment after the retry period ends, we may suspend or downgrade your access to paid features until the outstanding balance is resolved, and we may ultimately cancel the subscription. Suspension or cancellation for non-payment does not relieve you of amounts already due. Restoring access generally requires updating your payment method and successfully completing the outstanding charge.

7. How to Request a Refund or Billing Support

For refund requests, billing questions, or help with cancellation, contact our support team by email. To help us resolve your request quickly, please include the email address associated with your account and the approximate date and amount of the charge in question.

We aim to acknowledge billing inquiries within two (2) business days and to resolve straightforward requests promptly thereafter. Response times are targets, not guarantees, and may vary during weekends and holidays.

8. Changes to This Policy and Contact Information

We may update this Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date above. Material changes that affect your billing or cancellation rights will be communicated as required by applicable law. Your continued use of the Service after a change becomes effective constitutes your acceptance of the updated Policy.

If you have questions about this Policy, please contact us at support@libertaslink.com.